Seller Centrum is a SaaS based Marketplace Management Software (MMS) used for full spectrum eCommerce business operations, providing Multi-Channel order centralization, inventory control, fulfillment options and much more.
What is a Sales-Channel?
A Sales-Channel is anywhere that you sell products online, such as your Website (Shopping Cart) or your Amazon (Marketplace). Each is considered a unique Sales-Channel.
What is Multi-Channel?
Multi-Channel is the process of selling your products on more than one Sales-Channel simultaneously, such as your Website + Amazon.
What is Omni-Channel?
Omni-Channel is the process of providing uniformity across Sales-Channels. The all-in-one unity of Seller Centrum streamlines the uniformity of the sales, fulfillment and customer service processes to provide full Omni-Channel support for Multi-Channel retailers.
What is a Transaction?
Transactions are calculated by unique order line-items. A single product order with a quantity greater than one is only one transaction, whereas an order with two different items is calculated as two transactions. These line-items can be routed and/or fulfilled independently of other items in the order.
What is a Listing?
A Listing is a page selling your product on a Sales-Channel. This includes Amazon/eBay pages and the pages of your website's shopping cart. Each is considered a unique managed Listings.
What is Repricing?
Repricing is a way to adjust your prices automatically by setting Rules that rapidly trigger in accordance with market conditions to maximize competitiveness (Win the Buybox) and ROI. Rules can be set for each Sales-Channel, Product or Listing.
What is Repricing AI?
Repricing with Artificial Intelligence (AI) is an advanced feature for maximizing ROI. It performs tests against your competitors repricing tools to discover their floor, product availability and so on, and then uses that data in conjunction with historical data to calculate a plan of action, such as pushing your competitor to their floor price, beating their price or bowing out of competition until conditions are more favorable.
You sell Widgets on a specific Amazon Listings every day and you own the Buybox at $50. Then a competitor enters with a floor-price of $25. Traditional repricing tools will chase the retail price to the lowest floor-price, pennies at a time, in an effort to compete (Win the Buybox), leaving both battling for a $25 sale. In this scenario, AI may "choose" to push your competitor to their floor and set your price one cent above them until they go out-of-stock.
What is Discovery?
Discovery is a feature for finding existing Listings for products you want to sell. By entering some keywords, the system will constantly monitor for new listings on your Sales-Channels that match the keywords. When a match is found, you can join the listing an start selling immediately by manually clicking Join Listing.
You bought a bunch of Widgets from a BigBox Store that is closing. Chances are Listings already exist for those Widgets. By using the Discovery Tools, you can quickly find and join all of them, and keep monitoring for more.
What is Routing?
Routing is the process is quickly sending order data to a defined source upon receipt. By default, orders route to SC Ship (our internal shipping software), but can be configured to route to other Apps through Product Location settings.
What is Syncing?
Syncing is a feature for processing bi-directional data communications used for maintaining harmony between online and offline (in-store) inventory to prevent over-selling.
What is Multi-Warehousing?
Multi-Warehousing is the process of selling products located in more than one geographic location. Each location can be configured as a Product Location.
What are Product Locations?
Product Locations configure the inventory and fulfillment chain for the products in the Product Location. This may be another Warehouse, Drop-Shipper, ERP/CRM Software, etc. The default settings are SC Inventory and SC Ship.
What Shipping Software can I use to fulfill orders?
You can configure our system to use any Shipping Software of your choosing by automatically routing order data through Product Locations or manually downloading order data and uploading shipment data. We recommend using the system's default Shipping Software: SC Ship.
What are the advantages of using SC Ship?
SC Ship is our internal shipping software featuring Rapid Shipping Technology that uses advanced learning methods to eliminate redundant user input and rapidly produce pick-tickets and shipping labels from over 50 world-wide shipping couriers. No more entering weight, dimensions and courier service details for each shipment. Labels are automatically ordered and available for batch printing within minutes. Order-items can be shipped independently or be consolidated into a single shipment. When ready to ship, simply scan the tracking barcode (to mark the order shipped) and send. This Rapid Shipping Technology significantly reduces labor, materials, and shipping costs.
Case Example: SC Ship has been used by a Retailer to fulfill 5,000 orders daily with a staff of six people.
Can I use Drop-Shippers?
Yes. Drop-shippers can be configured as Product Locations. Inventory items (products) can then be imported for use. When the inventory in the location is sold, the order is routed to the Drop-shipper for fulfillment. When the order is shipped, the shipping details (tracking) is captured and the order is marked shipped.
Can I use 3rd-party Fulfillment Centers?
Yes. 3rd-party Fulfillment Centers can be configured as Product Locations. When the inventory in the location is sold, the order is routed to the 3rd-party Fulfillment Center for fulfillment. When the order is shipped, the shipping details (tracking) is captured and the order is marked shipped.
Can I sell my Amazon Prime (FBA) inventory on other Sales-Channels?
Yes. Your Amazon Prime (FBA) Inventory is automatically setup as a Product Location when you install the Amazon app so that you can sell it on all of your other Sales-Channels and have it shipped directly from Amazon.
Can I set permissions for my users?
Yes. You can set permissions for each user to limit what the user can see and do within the system, including restricting their access to data from specific Product Locations.
Shipping users in Warehouse #1 don't need to see the pending orders for Warehouse #2. So we'll restrict Product Location access to the user's specific locations.
Will Seller Centrum work with my internal business software (ERP/CRM)?
Yes. Two ways, depending on your needs. Product Locations can be configured to work with your business software for managing orders and inventory levels. Beyond that, much more data can be extrapolated with our API. See the API Documentation for more info.