Last Modified: April 2, 2018
Welcome to the Terms of Service for Seller Centrum. This is an agreement ("Agreement") between Seller Centrum, Inc. ("Seller Centrum"), the owner and operator of sellercentrum.com, any other affiliated websites, and the Seller Centrum software, components, and any associated services offered (collectively the "Platform") and you ("you", "your" or "user(s)"), a user of the Platform.
Throughout this Agreement, the words "Seller Centrum," "us," "we," and "our," refer to our company, Seller Centrum, as is appropriate in the context of the use of the words.
After registering and properly paying for our Platform, where required, we shall grant you access to Platform as permitted by us and in accordance with this Agreement. You agree to abide by this Agreement when accessing our Platform and may only use the Platform for your own internal business purposes. In no event shall the Platform be used for the benefit of third parties. Our Platform generally conforms with the description of services as stated within our marketing materials or website. However, we make no guarantees or warranties as to any services or functionality offered by the Platform. All rights not explicitly granted are reserved for Seller Centrum. If you breach this Agreement, your access to our Platform may be terminated at our discretion. Additionally, we may revoke your access to our Platform if we believe that your actions may harm us, our business interests, or any third party rights. Failure by us to revoke your access ds not act as a waiver of your conduct.
In order for some of the features of the Platform to function, you may be required to purchase and maintain additional accounts or services (the "Third Party Services"). Seller Centrum is not responsible for providing or paying for any such Third Party Services or any related equipment and under no circumstances will Seller Centrum be responsible for any access issues you experience while attempting to access the Third Party Services via our Platform. The Third Party Services may have additional agreements you must abide by in order to access their services offered, you agree to abide by such agreements when using our Platform. Failure by you to obtain any additional Third Party Services may result in the inoperability of the Platform. Seller Centrum makes no warranties as to any Third Party Services or their integration with our Platform. You are solely responsible for your use of any Third Party Services via the Platform and you release us from any liability from your use of any Third Party Services available through the Platform.
When using our Platform, you are responsible for your and for any use of Seller Centrum made using your account. You agree to the following:
If you are discovered to be undertaking any of the aforementioned actions your privileges to use our Platform may at our discretion be terminated or suspended. Generally, we will provide an explanation for any suspension or termination of your use of any of our Platform, but Seller Centrum reserves the right to suspend or terminate any account at any time without notice or explanation.
You shall be exclusively responsible for supervision, management and control of the use and access to our Platform, including without limitation; (a) assuring proper machine configurations, audit controls and operating methods by you or your authorized users; (b) creating, modifying, entering or reentering Client Data (defined below); (c) monitoring and maintaining proper access controls and security for your authorized users; (d) ensuring that all authorized users abide by this Agreement; (e) ensuring that the Platform is functioning properly and performing to the standards required by your business operations; and (f) restricting access to any third parties that are not authorized to access the Platform under this Agreement. Additionally, you hereby represent and warrant that: (i) you shall use the Platform solely for the purposes of conducting your internal business; (ii) you are duly authorized and has the power and authority to enter into this Agreement; (iii) you will not violate any agreements with any third parties as a result of entering into this Agreement with Seller Centrum; and (iv) you shall use the Platform only for legal and lawful purposes.
Your ability to submit or transmit any information through the Platform, including but not limited to data, Client Content (defined below), end user details, text, images, videos, or any other information will be referred to as "Client Data" throughout this Agreement. Please be aware that we are not required to host, display, migrate, or distribute any of your Client Data and we may refuse to accept or transmit any Client Data. You agree that you are solely responsible for any Client Data submitted and you release us from any liability associated with any Client Data submitted. We provide industry standard security for our Platform but we cannot guarantee the absolute safety and security of any such Client Data. Any Client Data found to be in violation of this Agreement or that we determine to be harmful to the Platform may be modified, edited, or removed at our discretion.
When submitting any Client Data to our Platform you represent and warrant that you own all rights to the Client Data and you have paid for or otherwise have permission to use any Client Data submitted. Furthermore, you represent and warrant that all Client Data is legal and the Client Data ds not interfere with any third party rights or obligations. When you submit any Client Data to us, you grant Seller Centrum, its partners, affiliates, users, representatives and assigns a non-exclusive, limited, fully-paid, royalty-free, revocable, world-wide, universal, transferable, assignable license to display, distribute, store, broadcast, transmit, reproduce, modify, prepare derivative works, or use and reuse all or part of your Client Data for any purposes including but not limited to providing you services via the Platform. Such license shall survive the termination of this Agreement. Additionally, you grant to Seller Centrum a worldwide, perpetual, irrevocable, royalty-free license to use and incorporate into the Platform any suggestion, enhancement request, recommendation, correction or other feedback provided by you relating to the operation of our Platform.
Upon termination of this Agreement, please be aware that all Client Data may become immediately inaccessible. We may at our discretion offer data migration services for any Client Data. If we decide to offer such data migration services we may charge you a reasonable fee to assist you in any data migration. Please be aware that this section ds not obligate us to return your Client Data or offer any data migration services to you.
Seller Centrum shall have the right, but not the obligation, to monitor all Client Data on the Platform at all times, to determine compliance with this Agreement and any guidelines established by us. Without limiting the foregoing, Seller Centrum shall have the right, but not the obligation, to remove any Client Data at our sole discretion. For example, we may remove Client Data if we believe that any Client Data may harm us or our business interests. We have no obligation to retain or provide you with copies of any Client Data after your termination of this Agreement.
The Platform may offer reasonable storage of all Client Data. However, all Client Data storage is subject to our internal data storage limits. We have no obligation to store any excess Client Data. If you violate any storage limits, Seller Centrum will notify you and may work with you to bring your usage into conformity with our data storage policies. If, notwithstanding our efforts, you are unable or unwilling to abide by our storage limits, we may invoice you for excess data storage in accordance with our applicable policies.
You may be able to post content ("Client Content") via the Platform that is publically viewable on the Third Party Services integrated into the Platform including but not limited to, text, video, audio, messages, photos, images or any other information. Seller Centrum is not responsible for any Client Content or any other errors in any Client Content displayed or delays in displaying any Client Content. You are solely responsible for any Client Content and you are responsible for verifying all Client Content.
Although we try to provide continuous availability to you, we do not guarantee that the Platform will always be available, work, be integrated with any Third Party Services or be accessible at any particular time. Specifically, we do not guarantee any uptime or specific availability of the Platform. You agree and acknowledge that the Platform uses remote access and may not always be either 100% reliable or available. You will immediately notify Seller Centrum of any problems or issues with your access to the Platform. You understand that no form of monitoring is error-free and that Seller Centrum cannot be responsible for any interruption to the Platform including but not limited to interruption due to faulty software, equipment, faulty transmission systems, power outages, other interruptions in transmission services, or transmission systems that have been tampered with. We cannot guarantee that anything found on our Platform will work to the functionality desired by you or give you any desired results.
We reserve the right to alter, modify, update, or remove the Platform or any portions thereof, at any time. We may conduct such modifications to our Platform for security reasons, intellectual property, legal reasons, or various other reasons at our discretion, and we are not required to explain such modifications or provide you access to previous versions of our Platform. For example, we may provide updates to fix security flaws, or to respond to legal demands. Please note that this is a non-binding illustration of how we might exercise our rights under this section, and nothing in this section obligates us to take measures to update or modify the Platform for security, legal or other purposes.
Seller Centrum implements administrative, physical, and technical safeguards for protection of the security, confidentiality and integrity of your information and all Client Data. Those safeguards used are based on industry standards. Aside from such industry standard safeguards, Seller Centrum can make no guarantees regarding any Platform security or any Client Data secured.
Seller Centrum shall provide telephone support during normal business hours (Pacific Standard Time), if you wish to contact us please use the contact information listed within your account dashboard. Where you have any issues with our Platform please contact us at firstname.lastname@example.org.
You agree to pay for all costs, fees, and taxes listed when purchasing any access to the Platform and any related software. The pricing information for any paid subscription ("Paid Subscription") shall be listed on the Platform website and within your user account. User authorizes Seller Centrum or its third party payment processors to charge their method of payment on file at the time of purchase. Where applicable, you must agree to our third party payment processor's terms and conditions for processing payments. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. Where you have failed to pay or where payments are overdue, Seller Centrum may suspend or terminate your access to the paid portions of the Platform, without liability to us.
Where Seller Centrum ds not charge you taxes for your Paid Subscription, you agree to pay any and all applicable taxes for your use and purchase of any Paid Subscriptions. Additionally, where requested by us, you agree to provide us tax documentation to support any claims of on-time tax payment.
For your convenience we may allow you to enroll in automatic payments for your Paid Subscription. Your payment information shall be logged and you will be automatically billed the Paid Subscription amount so that you may continue using the paid portions of the Platform requested. If you set up automatic payments, YOU AUTHORIZE US TO BILL YOU ON A RECURRING BASIS AND AGREE THAT AT THE EXPIRATION OF YOUR INITIAL PAID SUBSCRIPTION PERIOD, YOUR PAID SUBSCRIPTION SHALL AUTOMATICALLY RENEW FOR ADDITIONAL SUBSCRIPTION PERIODS (OF THE SAME LENGTH AS YOUR INITIAL PAID SUBSCRIPTION) UNTIL WE ARE NOTIFIED OTHERWISE. YOU AGREE THAT NO ADDITIONAL CONSENT IS REQUIRED BY YOU TO CHARGE YOUR PREFERRED PAYMENT METHOD AUTOMATICALLY AND ON AN AUTOMATICALLY RENEWABLE BASIS FOR THE PAID SUBSCRIPTION PLAN SELECTED BY YOU. Where you elect not enroll in automatic payments and where you have failed to renew your access before the expiration of your initial Paid Subscription period please be aware that your access to the Platform may be suspended or terminated.
Along with any Paid Subscriptions, usage fees ("Usage Fees") may be charged to your account based on your Paid Subscription plan. For any additional information regarding Usage Fees please visit our Platform or contact us.
Where you have opted out of our automatic billing system, we will send you invoices for your Paid Subscription via your account dashboard. All invoices are to be paid within five (5) calendar days of receipt. Payment for all invoices shall be made in a method as permitted by us. Where you have failed to pay your invoice in a timely manner, your access to the Platform may be suspended or terminated.
The pricing for all Paid Subscriptions is listed on the Seller Centrum website or within your account. Please be aware that all pricing for Paid Subscriptions are billable on a recurring basis and may renew automatically. Seller Centrum may increase the price of any Paid Subscriptions, at our discretion and we reserve the right to do so at any time. In the event of a price increase, Seller Centrum shall notify you and you will have the chance to accept or reject any price increase before the Paid Subscription renewal. Please notify us if you intend to reject a price increase. Where you have rejected a price increase, upon the expiration of your Paid Subscription, portions of the Platform may become immediately unavailable. You agree that Seller Centrum has no obligation to offer any services for the price originally offered to you at sign up.
Users may cancel their Paid Subscription at any time by emailing email@example.com or by using their account dashboard. Users that have purchased a Paid Subscription shall have seven (7) days ("Refund Window") from the initial purchase of your Paid Subscription to request a refund. Where a refund is requested, within the Refund Window, users shall be granted a full refund. After the lapse of the Refund Window, no additional refunds shall be granted to any users. Where your Paid Subscription has been cancelled or has expired, we have no liability to you for any deleted, modified, or removed Client Data. Additionally, there will be no obligation for us to assist you in the migration of any Client Data or associated data.
Seller Centrum may offer customized training courses ("Training Courses") that are in addition to any Paid Subscriptions purchased by you. Such Training Courses may be subject to additional terms as stated on the sign-up page. Where you purchase such Training Courses, your payment method on file shall be charged. For any Training Courses purchased you may request a refund seventy-two (72) hours prior to the start of a scheduled Training Course.
Seller Centrum may offer consulting and implementation services to you. All such consulting and implementation services shall be subject to a separate agreement and deliverable timeline and may have additional terms and conditions. Please be aware that payments for all consulting and implementation services are non-refundable.
The name "Seller Centrum", the Seller Centrum Platform along with the design of the Seller Centrum Platform and any text, writings, images, templates, scripts, graphics, interactive features and any trademarks or logos contained therein ("Marks"), are owned by or licensed to Seller Centrum, subject to copyright and other intellectual property rights under US and foreign laws and international conventions. Seller Centrum reserves all rights not expressly granted in and to the Platform. You agree to not engage in the use, copying, or distribution anything contained within the Platform unless we have given express written permission.
Seller Centrum or any of its employees do not accept or consider unsolicited ideas, including but not limited to ideas relating to processes, technologies, product enhancements, or product names. Please do not submit any unsolicited ideas, content, artwork, suggestions, or other works ("Submissions") in any form to Seller Centrum. The sole purpose of this policy is to avoid potential misunderstandings or disputes when Seller Centrum's products might seem similar to ideas you submitted to Seller Centrum. If, despite our request that you not send us your ideas, you agree to the following: (1) your Submissions and their contents will automatically become the property of Seller Centrum, without any compensation to you; (2) Seller Centrum may use or redistribute the Submissions and their contents for any purpose and in any way; (3) there is no obligation for Seller Centrum to review the Submission; and (4) there is no obligation to keep any Submissions confidential.
THE PLATFORM IS PROVIDED ON AN "AS IS", "AS AVAILABLE" AND "WITH ALL FAULTS" BASIS. TO THE FULLEST EXTENT PERMISSIBLE BY LAW, NEITHER SELLER CENTRUM, NOR ANY OF OUR EMPLOYEES, MANAGERS, OFFICERS, ASSIGNS, AFFILIATES, OR AGENTS MAKE ANY REPRESENTATIONS, WARRANTIES, OR ENDORSEMENTS OF ANY KIND WHATSVER, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO: (1) THE PLATFORM; (2) ANY INFORMATION PROVIDED VIA THE PLATFORM; (3) INTEGRATION WITH ANY THIRD PARTY SERVICES OR (4) SECURITY ASSOCIATED WITH THE TRANSMISSION OF INFORMATION TO SELLER CENTRUM, OR VIA THE PLATFORM. IN ADDITION, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, CUSTOM, TRADE, QUIET ENJOYMENT, SYSTEM INTEGRATION, AND FREEDOM FROM COMPUTER VIRUS.
SELLER CENTRUM DOES NOT REPRESENT OR WARRANT THAT THE PLATFORM WILL BE ERROR-FREE OR UNINTERRUPTED; THAT DEFECTS WILL BE CORRECTED; OR THAT THE PLATFORM OR THE SERVER THAT MAKES THE PLATFORM AVAILABLE IS FREE FROM ANY HARMFUL COMPONENTS. SELLER CENTRUM DS NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT THE INFORMATION (INCLUDING ANY INSTRUCTIONS) ON THE PLATFORM IS ACCURATE, COMPLETE, OR USEFUL. SELLER CENTRUM DS NOT WARRANT THAT YOUR USE OF THE PLATFORM IS LAWFUL IN ANY PARTICULAR JURISDICTION, AND SELLER CENTRUM SPECIFICALLY DISCLAIMS ANY SUCH WARRANTIES.
IN NO EVENT SHALL SELLER CENTRUM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, OR AGENTS, BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT THE SELLER CENTRUM IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, RESULTING FROM (1) YOUR USE OR INABILITY TO USE THE PLATFORM OR ANY ERRORS, MISTAKES, OR INACCURACIES FOUND WITHIN THE PLATFORM, (2) ANY PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSVER, RESULTING FROM YOUR ACCESS TO AND USE OF OUR PLATFORM, (3) ANY INTERRUPTION, MISINFORMATION, INCOMPLETE INFORMATION, OR CESSATION OF TRANSMISSION TO OR FROM OUR PLATFORM TO YOU, (4) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE, WHICH MAY BE TRANSMITTED TO OR THROUGH OUR PLATFORM VIA A THIRD PARTY, (5) ANY FAILURES OR DISRUPTIONS WHETHER INTENTIONAL OR UNINTENTIONAL, OR (6) ANY ACTION TAKEN IN CONNECTION WITH ANY THIRD PARTY COPYRIGHT OR OTHER INTELLECTUAL PROPERTY OWNERS. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER LEGAL RIGHTS THAT VARY FROM STATE TO STATE. SPECIFICALLY, IN THOSE JURISDICTIONS NOT ALLOWED, WE DO NOT DISCLAIM LIABILITY FOR: (1) DEATH OR PERSONAL INJURY CAUSED BY SELLER CENTRUM'S NEGLIGENCE OR THAT OF ANY OF ITS OFFICERS, EMPLOYEES OR AGENTS; (2) FRAUDULENT MISREPRESENTATION; OR (3) ANY LIABILITY WHICH IT IS NOT LAWFUL TO EXCLUDE EITHER NOW OR IN THE FUTURE. WHERE A TOTAL DISCLAIMER OF LIABILITY IS DISALLOWED YOU AGREE THAT OUR TOTAL LIABILITY TO YOU SHALL NOT EXCEED THE AMOUNTS YOU HAVE PAID IN THE PAST SIX (6) MONTHS TO USE OUR PLATFORM OR ONE HUNDRED ($100) USD.
You agree to defend, indemnify and hold harmless Seller Centrum, its officers, directors, employees, affiliates, and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:
This defense and indemnification obligation will survive this Agreement and your use of the Seller Centrum Platform. You also agree that you have a duty to defend us against such claims and we may require you to pay for an attorney(s) of our choice in such cases. You agree that this indemnity extends to requiring you to pay for our reasonable attorneys' fees, court costs, and disbursements. In the event of a claim such as one described in this paragraph, we may elect to settle with the party/parties making the claim and you shall be liable for the damages as though we had proceeded with a trial.
We take copyright infringement very seriously. If you believe that any content owned by you has been infringed upon please send us a message which contains:
You must sign this notification and send it to our Copyright Agent: Copyright Agent of Seller Centrum, firstname.lastname@example.org.
In the event that you receive a notification from Seller Centrum stating content posted by you has been subject to a copyright takedown notice, you may respond by filing a counter-notice. Your counter-notice must contain the following:
Please be aware that we may not take any action regarding your counter-notice unless your notification strictly complies with the foregoing requirements. Please send this counter-notice in accordance with the takedown notice instructions above.
This Agreement shall be governed by the laws in force in the state of California. The offer and acceptance of this contract is deemed to have occurred in the state of California.
Any dispute relating in any way to your visit to the Platform or our Platform shall be submitted to confidential arbitration in Los Angeles, CA. Arbitration under this Agreement shall be conducted pursuant to the applicable Commercial Rules ("Rules") then prevailing at the American Arbitration Association. Arbitration shall be conducted in English by one (1) arbitrator as selected pursuant to the Rules; the arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall be responsible for their own arbitration fees and costs. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class action proceedings or otherwise. Where permitted by the Rules, both parties may make any and all appearances telephonically or electronically. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Platform or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever banned. Notwithstanding the foregoing, either party may seek equitable relief to protect its interests (including but not limited to injunctive relief), or make a claim for nonpayment, in a court of appropriate jurisdiction, and issues of intellectual property ownership or infringement may be decided only by a court of appropriate jurisdiction and not by arbitration. In the event that the law ds not permit the abovementioned dispute to be resolved through arbitration or if this arbitration agreement is unenforceable, you agree that any actions and disputes shall be brought solely in a court of competent jurisdiction located within Los Angeles County, CA.
You and Seller Centrum agree that any proceedings to resolve or litigate any dispute whether through a court of law or arbitration shall be solely conducted on an individual basis. You agree that you will not seek to have any dispute heard as a class action, representative action, collective action, or private attorney general action. This class action waiver ds not apply to New Jersey residents.
In the event that a provision of this Agreement is found to be unlawful, conflicting with another provision of the Agreement, or otherwise unenforceable, the Agreement will remain in force as though it had been entered into without that unenforceable provision being included in it.
If two or more provisions of this Agreement or any other agreement you may have with Seller Centrum are deemed to conflict with each other's operation, Seller Centrum shall have the sole right to elect which provision remains in force.
We reserve all rights permitted to us under this Agreement as well as under the provisions of any applicable law. Our non-enforcement of any particular provision or provisions of this Agreement or the any applicable law should not be construed as our waiver of the right to enforce that same provision under the same or different circumstances at any time in the future.
You may not assign your rights and/or obligations under this Agreement to any other party without our prior written consent. We may assign our rights and/or obligations under this Agreement to any other party at our discretion. All portions of this Agreement that would reasonably be believed to survive termination shall survive and remain in full force upon termination, including but not limited to the Limitation of Liabilities, Representation and Warranties, Licensing, Indemnification, and Arbitration sections.
The Platform through any Third Party Services may allow you to visit websites owned by third parties. These links lead to third party websites that are owned or operated by third parties who are not affiliated with or in any way related to Seller Centrum. When you access third party resources on the Internet, you do so at your own risk. These other resources are not under our control, and you acknowledge that Seller Centrum is not responsible or liable for the content, functions, accuracy, legality, appropriateness or any other aspect of such links, websites, or resources. The inclusion of any such link ds not imply our endorsement or any association between us and their operators. Such links have been included in the Platform to enhance your user experience and are presented for informational purposes only.
We may amend this Agreement from time to time. When we amend this Agreement, we will update this page and indicate the date that it was last modified or we may email you. You may refuse to agree to the amendments, but if you do, you must immediately cease using our Platform and our Platform.
The communications between you and Seller Centrum use electronic means, whether you visit the Platform or send Seller Centrum e-mails, or whether Seller Centrum posts notices on the Platform or communications with you via mobile notifications or e-mail. For contractual purposes, you (1) consent to receive communications from Seller Centrum in an electronic form; and (2) agree that all terms, conditions, agreements, notices, disclosures, and other communications that Seller Centrum provides to you electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing ds not affect your statutory rights.
The Platform and the underlying information and technology may not be downloaded, accessed, or otherwise exported or re-exported (1) into (or to a national or resident of) any country to which the U.S. has currently embargd goods; or (2) to anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the Platform, you agree to the foregoing and you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list, and that you will otherwise comply with all applicable export control laws.
The parties are independent contractors. This Agreement ds not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between you and us.
Where you have any questions, issues, or if you are having trouble accessing or using the Platform, please contact us at email@example.com
Pursuant to California Civil Code Section 1789.3, any questions about pricing, complaints, or inquiries about Seller Centrum must be sent to our agent for notice to: firstname.lastname@example.org
Lastly, California users are also entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.